Fat Cow Burgers
Pop-up Burger, Shakes & Fries
What's your beef?
Opening Hours
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: 4:30pm – 8:30pm
Friday: 4:30pm – 8:30pm
Saturday: 4:30pm – 8:30pm
Contact
Fat Cow Burgers
The Baked Potato Cafe
5a Knockmore Square
Lisburn, BT28 1SZ
UK
hello@fatcowburgers.co.uk
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Cancellations, Returns & Refunds Policies
- Order Cancellation Timeframe: Customers can cancel their orders within 5 minutes of placing them without any charge. Please call us at 02892 677 477 to cancel an order.
- Refund Policy: If the order is cancelled within the specified timeframe, a full refund will be issued to the original method of payment. Orders cancelled after 5 minutes may not be eligible for a refund.
- Order Modifications: Any modifications to an order should be made within 5 minutes of placing it. After this period, changes cannot be guaranteed and my be subject to additional charges.
- Contact Information: For any cancellations or modifications, contact us directly at 02892 677 477.
- Third-Party Orders: If the order was placed through a third-party delivery service, their cancellation and refund policies will apply.
- Special Requests: Special or customized orders (e.g., large catering requests) require at least 24 hours’ notice for cancellation to be eligible for a refund.
- Eligibility for Returns: Given the perishable nature of our products, returns are generally not accepted. However, we are committed to customer satisfaction and will address concerns on a case-by-case basis.
- Quality Issues: If you receive an order with quality issues (e.g., spoiled items, incorrect order), please contact us within 1 hour. Provide your order number and details of the issue, along with photos if possible.
- Resolution Options: Depending on the issue, we may offer: Replacement item(s), credit towards a future order, or a full or partial refund.
- Non-Returnable Items: Items that have been partially consumed, or orders that have been altered after delivery, are not eligible for return or refund unless there is a quality issue.
- Contact Information: For any returns inquiries, please reach out to us at 02892 677 477. We aim to resolve all issues promptly to ensure customer satisfaction.
- Third-Party Orders: If you placed your order through a third-party delivery service, their return policies will apply. Please contact them directly for return requests.
- Eligibility for Refunds: Refunds are available for the following scenarios: Orders that have been cancelled within the allowable cancellation period (see or Cancellation Timeframe).Orders that arrive in a poor condition or do not meet our quality standards. Orders delivered with incorrect items or missing products.
- Refund Requests: To request a refund, please contact us within 1 hour of receiving your order. Provide your order number, details of the issue, and any supporting photos if applicable.
- Processing Refunds: Approved refund requests will be processed within 3-5 business days. Refunds will be issued to the original method of payment.
- Non-Refundable Items: Orders that have been consumed or altered in any way after delivery will not be eligible for a refund unless there is a clear quality issue.
- Contact Information: For any refund inquiries, please contact us directly at 02892 677 477.
- Third-Party Orders: If the order was placed through a third-party delivery service, their refund policies will apply. Please contact them directly to initiate a refund request.
5a Knockmore Square | Lisburn | BT28 1SZ